Support for Host Families

Once your student arrives in Malaysia and your home, AFS’ job doesn’t end there! AFS has a support network poised to help your family and exchange student learn through the ups and downs of the experience.


Liaison

Each host family and student  are assigned a local volunteer liaison. Liaisons communicate with you and your student individually at least once a month. If a conflict is identified by your family or student, your liaison is the first line of support to resolve the issue. Liaisons are also responsible for communicating with the student’s school or counselor during the year.

AFS Staff

AFS staff are responsible for facilitating communication with partner countries about any concerns or questions that require the input of the natural family while a hosted student is on program. In most cases, your liaison is best suited to deal with issues directly.

Duty Officer

Should you or your student ever have an emergency, you will have access to support 24 hours a day, 7 days a week through our Duty Officer. The duty officer can be reached during the evenings and on weekends at an Emergency Number provided to you once you become a host family.

Orientations

Your family and student are required to attend several local orientations throughout the experience. These orientations are usually scheduled at critical junctures in the cultural adjustment cycle to provide guidance and support to both you and your student.


Important Information for All AFS Participants

Participants receive information on personal safety as part of their orientation to the AFS experience. We encourage all participants and host parents to discuss this information with each other and their liaison.

The AFS Cycle

AFS guides you through what you can expect during your year with your AFS student, offering tips and resources to help you both of you, you and your student have experience a successful intercultural exchange.